Air Force officials are testing a new capability to speed up personnel assistance for deployed airmen, according to Air Force Personnel, Services and Manpower Public Affairs.
Personnel Support for Contingency Operations, or PERSCO, teams are being established at deployed locations in U.S. Air Forces Central’s area of responsibility to give airmen access to the Air Force Case Management System. The first deployed team to have access to the system will be located at the Transit Center at Manas, Kyrgyzstan. The rest of the teams will be in place by the end of the year.
PERSCO teams will coordinate with the Air Force Personnel Center to resolve personnel questions. Airmen are encouraged to use the Air Force Personnel Services website at https://gum-crm.csd.disa.mil, or call the Total Force Service Center directly. Some deployed Airmen may seek guidance from their deployed PERSCO teams to assist them with personnel issues.
The teams are one of several initiatives the Air Force has launched in recent months to enhance personnel services for deployed total force Airmen. Other initiatives include centralizing personnel functions like processing re-enlistments and campaign medals.
Active-duty and civilian deployed members requiring personnel assistance can call TFSC at DSN 318-665-5000, select active duty and press the pound key to reach the dedicated deployment cell. Guard and Reserve members can reach the TFSC by calling DSN 312-926-6528. On Aug. 1, the Guard and Reserve number will be replaced with DSN 312-847-3294.
For more information on personnel services, visit the Air Force Personnel Services website at https://gum-crm.csd.disa.mil. Users will need to set up a new account and access the site with a common access card or username and password.